Shopping terms
Prices and availability
Prices are shown in South African rand. We confirm the price and availability again at checkout. Adding a book to your cart does not reserve it.
Contact Timbuktu Books before ordering if you need a particular edition, binding or language and the listing does not specify it.
Orders
When an order is accepted
An order is received only when the website provides an order reference after storing it successfully. That acknowledgement is not proof of payment or final acceptance. DTI may need to confirm stock, delivery or collection arrangements before processing the order.
DTI may decline or cancel an order when a price or stock error is discovered, payment cannot be verified, fulfilment is unavailable, or the order appears unlawful or abusive. If verified funds were received, DTI must arrange the appropriate refund.
Delivery and collection
Collect from DTI at 7 Church Street, Athlone. Wait for the shop to confirm that your books are ready before travelling to collect them.
Available delivery options and their charges appear before payment. Delivery estimates depend on the destination and courier service. Contact the shop if checkout cannot quote delivery for your order.
Payment
Pay securely through PayFast using the methods offered at checkout. Your order confirmation shows when payment has been received. Keep your order reference for collection or any questions about your purchase.
Changes
Cancellations and returns
Please contact DTI promptly if you need to change or cancel an order. Whether a cancellation or return can be accepted depends on the order’s status, the condition of the books, applicable law, and any reasonable delivery or payment costs already incurred. This page does not remove rights that cannot lawfully be excluded under South African consumer law.
Do not send a return without first obtaining instructions from DTI. Books should be kept unused and protected while a return request is considered.
Order problems
Damaged, lost or incorrect books
Contact DTI as soon as reasonably possible with the order reference and clear details if a parcel arrives damaged, a title is incorrect, or a delivery does not arrive. DTI will investigate and explain the available remedy. Keep the book, packaging and courier information until the matter is resolved.
Order information
DTI uses your contact, delivery and payment-status information to fulfil and support your order and maintain the required records. See the privacy notice for details.